Due to the nature of our products, all sales are final.

    We do not offer refunds once an order has been processed or completed.

    However, exchanges or store credit may be offered in limited cases, subject to eligibility.

    📦 ELIGIBILITY FOR EXCHANGE

    To be eligible for an exchange:

    • The wig must be unused
    • Lace must be uncut
    • Item must be in original condition and packaging
    • No styling, alterations, or product use

    Any item that does not meet these conditions will not be accepted.

    🚫 NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

    The following items are strictly non-refundable and non-exchangeable:

    • Custom-made wigs
    • Wigs that have been worn, styled, or altered
    • Lace that has been cut or customised
    • Coloured or customised units
    • Sale items

    Once any modification has been made, the item becomes final sale.

    🎨 COLOUR VARIATION

    Colours may vary slightly due to lighting, camera quality, and screen display.

    This does not qualify for a refund or exchange.

    📏 WIG SIZING

    It is the customer’s responsibility to select the correct wig size.

    If you are unsure, please contact us before ordering to guide you on how to measure.

    We are not responsible for incorrect sizing selected at checkout.

    If a wig needs to be resized due to incorrect sizing, this will be treated as a paid alteration service.

    Additional charges will apply for resizing or remaking the unit.
    Return shipping costs will also be the responsibility of the customer.

    🔄 EXCHANGE PROCESS

    To request an exchange:

    1. Contact us within 48 hours of delivery
    2. Provide your order number and reason
    3. Wait for approval before returning the item

    Once approved, return instructions will be provided.

    After inspection, we will:

    • Approve exchange, or
    • Issue store credit (if applicable)

    🚚 RETURN SHIPPING

    • Customers are responsible for return shipping costs
    • We recommend using a tracked service
    • We are not responsible for lost return parcels

    • Refused international parcels are treated as returns. All return shipping, customs reprocessing, and handling fees will be deducted from any refund where applicable.

    ❗ FAULTY OR INCORRECT ITEMS

    If you receive an item that is faulty or incorrect:

    • Contact us within 48 hours of delivery
    • Provide clear photo/video evidence

    If approved, we will resolve the issue accordingly.

    🚫 CANCELLATIONS

    Orders may only be cancelled within 12 hours of purchase, provided production has not started.

    After this window, the order becomes final and non-refundable.

    All costs incurred on shipping  are non-refundable.

    💳 PAYMENT PROCESSING FEES

    All payment processing fees (e.g. Stripe, Klarna, PayPal) are non-refundable.

    Any approved refund will be issued minus processing fees.

    🔄 POLICY UPDATES

    We reserve the right to update or modify this policy at any time.
    Changes will take effect immediately once posted.

    💌 CONTACT

    For returns or exchange enquiries:

    Email: info@reowigs.com

    👑Every Reowigs unit is carefully made and finished to ensure you receive a product that is ready to wear and worth the investment.